Privacy Policy

Last updated: July 21, 2026 · Xeon Technologies Corp ("XeonTech")

This policy covers the website www.xeontech.net and our repair and IT services: phone calls, support tickets, remote sessions and on-site work. The short version: we keep only what the work itself needs.

This website

• We do not use analytics, advertising trackers or marketing cookies.
• Pages are served by our hosting provider (Cloudflare), which processes standard technical request data, such as IP address, to deliver the site and protect it from abuse.
• Fonts load from Google Fonts, which receives the standard technical data involved in serving a file.
• The site has no accounts and no forms of its own. Contact happens by phone, email or our ticket portal, described below.

When you contact us

• Phone: we note your name, number and what your machine needs, so we can call you back and do the job.
• Tickets: our support portal at xeontech.freshdesk.com runs on Freshdesk (Freshworks Inc.). Freshdesk processes the name, email address and message you submit so we can answer you; their handling is described in the Freshworks privacy notice.
• Email: we see what you choose to send us, and we use it to help you.

Remote support sessions

Remote work uses AnyDesk, with a session code you read to us. You see everything we do on your screen while we do it, and you can end the session at any moment. Sessions start only with your permission, we keep no standing access to your computer afterwards, and we do not install unattended-access software unless you specifically ask for it in writing.

Repairs and your data

Fixing a computer sometimes means seeing what is on it. Our rule is simple: we look only where the job requires, we copy nothing off your machine except backups you ask for, and completed backups are handed to you and removed from our equipment. Passwords you share for a job are used for that job and discarded; we encourage you to change them afterwards.

Invoices and records

We keep normal business records: your name, contact details, what work was done and what was paid. We do not sell or share customer information with anyone, and we do not send marketing you did not ask for.

Your rights

Ask what information we hold about you, or ask us to correct or delete it, at [email protected] or (321) 423-4621.

Changes

If this policy changes, the new version is posted here with an updated date.